Surprise Phone Call

The phone rings and the caller ID reads "xxx management company". I pick it up, knowing it must be a telephone solicitor. The man introduces himself as someone representing our health insurance company. This can be nothing good - insurance companies don't call out of the blue for good news.

I was wrong. This man was calling to give me his contact information in case I have questions in the future about Ben's claims and services. That was it - no cancellations and no complaints about how many times I call their offices. Just simply, I am reaching out to you for any future questions. Period, that was it.

Smile on my face and good Karma sent his way!

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